Last updated: November 18, 2024
The website www.rainbowbc.ca,and any other website or pages that link to this Privacy Policy (hereinafter the“Websites”) are published by the company Rainbow Systems (hereinafter “Rainbowbc” or “us” or “we” or “our”).
This Privacy Policy describes how Rainbowbc collects, uses, and discloses personal data about you when you access our Websites, interact with our services, or otherwise communicate with us both online and offline (altogether referred to as our “Services”).
Please read this Privacy Policy carefully as it explains how Rainbowbc collects and uses your personal data. This Privacy Policy supplements any documents or notices that may refer to this Privacy Policy.
1. What kind of personal data are collected and processed by Rainbowbc?
All personal data provided by you through the Services are processed by Rainbowbc. We may collect personal data directly from you and automatically through our use of cookies and other data collection technologies on our Website. We may also collect your personal data from third-party sources, such as our independent Rainbow distributors, references you list on applications and forms, and third parties to whom you direct us to collect your personal data. We will treat personal data collected from third-party sources in accordance with this Privacy Policy but we are not responsible or liable for the accuracy of the information provided by third parties or for the third-party policies or practices. The personal data we collect are strictly limited to those necessary to provide you with Services, including to process your request or manage our services, or as further described in Section 2 of this Privacy Policy:
Type of data Examples of data Identification data Title, first name, last name, customer number
Contact Details Email address, postal address, phone number
Data related to your Date of request and demonstration, independent
demonstration request authorized Rainbow distributor / independent dealer
conducting demonstration, identified cleaning needs,
product(s) presented, feedback
Commercial Data Data related to your order, such as order number, date, product model, serial number
Data related to your returns, such as date of the return request, returned products, reasons for returning, warranty
Customer relationship management data such as order history, order frequency, requests for information / complaints (date, subject, action taken), communications with Rainbowbc Services.
Data Related to Your Testimonials
Contributions to the Websites
Professional or employment-related Data related to your information request on the Rainbow Opportunity information page, such as availability (full-time, part-time, college student),
and any other information you might include in your message to us.
Data related to your personal life Marital status, job, call notes, lead score (allergies, children, health, pets, love
and preferences to clean, home owner, etc.)
Also, the Websites automatically collect the following data through cookies and other data tracking technologies:
Type of data Examples of data Purposes
Internet or other electronic Date and time of connection, IP address, These data are necessary for the network activity information browser type, browser language, event logs functioning of the Website and Services, as well as internal business analytics
purposes such as audience measurement.
For more information about how we collect your personal data through cookies and other tracking technologies and how you can limit what such tracking technologies collect, please review our Cookie Policy. Please note that our Services are not currently configured to respond to “do not track” signals from web browsers or mobile devices. As such, we do not recognize or respond to “do not track” requests.
The provision of certain types of personal data may be necessary or optional, depending on the Services you wish to receive. Mandatory data will be marked as such at the moment of collection of your personal data. If you refuse to provide mandatory data, Rexair may not be able to provide you with the Service you requested or respond to your other requests.
2. For what PURPOSES does REXAIR use your personal data?
Rexair processes your personal data to provide our Services to you, and more specifically, for the following purposes:
PurposesExamples of use of your personal dataLegal BasesManaging your demonstration request
To take steps to facilitate a sales contract between you and the independent authorized Rainbow distributorManaging customer support service
To support the performance of the sales contract between you and the independent authorized Rainbow distributorsManaging your information request about Rainbow Opportunities
To take steps to facilitate a sales contract between you and the independent authorized Rainbow distributorsImproving our products sold on the Websites and your customer experience
Legitimate interest of Rexair to improve its products and, if applicable, to moderate reviews published on the WebsiteCustomizing your experience
Your consentImproving the Websites and our Services, and improving your user experience of the Websites
Legitimate interest of Rexair to improve the Websites and its Services, as well as user experience on the WebsitesPre-litigation or litigation management
Legitimate interest of Rexair in defending its rights and interestsCompliance with legal and regulatory obligations
Legal and regulatory obligations to which Rexair is subject3. Who can access your personal data?
Your personal data may be shared, disclosed, or otherwise transmitted to the following recipients when you use our Services:
RecipientsPurposesRexair and its duly authorized employeesProvision of services provided on the Website and management of the WebsiteIndependent authorized Rainbow distributorsProvision of information about the requested demonstration, or provision of the information request about the Rainbow Opportunity
Rexair subcontractors
(hosting provider, IT service providers, etc.)
Exclusively for operational, technical or logistical purposesAdministrative, judiciary, or other governmental authorities
In the case of an express and justified request in relation to a proven violation of legal or regulatory provisions or
Attorneys and all interested partiesExclusively in the case of pre-litigation or litigationOther third partiesFollowing or during a restructuring, reconstitution, acquisition, debt financing, merger, sale of assets of Rexair or a similar transaction, as well as in case of insolvency, bankruptcy or receivership where personal data are transferred to one or more third parties as assets of Rexair.PublicIn the event you choose to submit personal data through TestimonialsWill your personal data be transferred outside of the european union (EU) / EUROPEAN ECONOMIC AREA (EEA) / UNITED KINGDOM (UK)?
Rexair, the Websites publisher, is established in Michigan (2600 W. Big Beaver, Suite 555, Troy, MI 48084, USA). As a result, your personal data are systematically transferred to the United States for all purposes listed in Section 2 of this Privacy Policy.
When your personal data are transferred outside the EU/EEA/UK, Rexair will, in the absence of an adequacy decision and after having carried out an assessment of the level of protection of your rights on the territory of the third country where the recipient of your personal data is established, implement all necessary measures through the adoption of appropriate safeguards such as standard contractual clauses with our EU/EEA/UK-based independent distributors. A copy of such safeguards can be obtained by sending an email directly to Rexair at privacy@rexairllc.com.
5. How does REXAIR protect your personal data?
Rexair has implemented technical and organizational measures designed to protect your personal data, in particular against potential data breaches likely to cause, either by accident or unlawfully, the destruction, loss, modification, unauthorized access or divulgence of your personal data. These measures are designed to provide a level of security adapted to the data and will take into account the state of the art and the cost of implementation in relation to the risks and nature of the data to be protected.
Rexair requires that all members of its personnel and any other person processing your personal data (including independent authorized Rainbow distributors and their personnel) will respect the internal rules and procedures related to the processing of personal data, including the technical and organizational security measures put in place to protect your personal data.
Although we use reasonable efforts to safeguard your personal data, please be aware that no method of transmission or storage of data over the Internet and through other methods can be 100% secure. Therefore, we cannot guarantee the absolute security of your personal data.
6. For how long are your personal data STORED?
As a general rule, your personal data will only be retained for the period necessary for the accomplishment of the purposes for which said data was collected, or as necessary to fulfill legal or regulatory obligations.
In the absence of applicable exceptions, Rexair will keep your personal data:
In addition to this, Rexair will keep your personal data for:
7. What are your rights regarding your personal data?
If you have any questions or wish to exercise your rights, you may directly contact Rexair by sending an email to privacy@rexairllc.com.
Under certain circumstances, you must explain to Rexair why you are exercising one of these rights and, if necessary, justify your identity.
7. 1 IF YOU ARE located in EU/EEA/UK:
Rexair, as data controller, provides you rights regarding your personal data. In accordance with the European regulations regarding the protection of personal data, you have the following rights over your personal data:
If needed, you may also lodge a complaint with your national data protection authority. This right may be exercised at any time and free of charge, at the exclusion of potential postal fees or expenses related to legal representation or assistance should you choose to engage third party assistance for the procedure.
7. 2 IF YOU ARE A California resident:
If you are a California resident, you may have the following rights over your personal data:
Generally, in the past 12 months, Rexair has collected the categories of personal data detailed in Section 1 for the purposes described in Section 2. In the past 12 months, we have also disclosed the categories of personal data identified in Section 1 to the categories of third parties as described in Section 3.
If you choose to exercise any of these rights, Rexair will not discriminate against you in any way. If you exercise certain rights, however, please understand that you may be unable to use or access certain features of our Websites or other Services.
You may exercise your right to know and your right to request deletion twice a year free of charge. To exercise your right to know or right to request deletion, contact us at privacy@rexairllc.com or call our toll free number 248-755-2857. We will take steps to very your identity before processing your request to know or request to delete. We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected personal data. We may request additional information about you to verify your identity or authority to make a request and to track and document request responses, unless you initially provided the information for another purposes.
You may use an authorized agent to submit a request to know or a request to request deletion. When we verify your agent’s request, we may verify both your and your agent’s identity and request a signed document from you that authorizes your agent to make the request on your behalf. To protect your personal data, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on their behalf.
In addition, California residents are entitled to request and obtain from Rexair, once per calendar year, information about any of your personal data shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information.
8. CHILDREN’S PRIVACY
Our Services are not intended for children under the age of 16 and we do not knowingly collect any personal data from children under 16. If Rexair learns that a child under the age of 16 has submitted personal data to us, we will take all reasonable measures to delete the data as soon as possible and do not use such data for any purpose, expect where necessary to protect the safety of the child or others as required or allowed by law. If you believe a child under 16 has provided us with personal data, please contact us at privacy@rexairllc.com.
9. LINKS TO THIRD PARTY WEBSITES
Our Websites may contain references or links to third-party websites and services. When you click on a link to a third-party website, you leave our Website and no longer will be subject to our Privacy Policy. Rexair does not control and is not responsible for the privacy policies or practices or the content of any third-party websites, and such links are not intended to be an endorsement. We encourage you to review the privacy policies of any third-party website prior to providing them with your personal data.
10. Changes to this policy
This Privacy Policy may be amended from time to time, in particular to reflect the changes in our Services and the Websites or applicable regulations. When we post modifications to this Privacy Policy, we will revise the “Last Updated” date at the top of this web page. If the changes are material, we will endeavor to notify you of such changes. We encourage you to review this Privacy Policy each time you visit our Websites.
11. CONTACT US
In case you have questions about this Privacy Policy or our related practices, please contact us via the contact points specified below:
By Mail:
Privacy Compliance Team
Rexair LLC
2600 W. Big Beaver Rd.
Suite 555
Troy, MI 48084
By Email: privacy@rexairllc.com
By Toll-Free Phone: 248-755-2857
Monday - Friday : 10 AM - 6 PM
Please call for an appointment